Terry T. George Writes:
I want to share something that is very substantial to your business performance. The JD thrower was not my machine of choice and in fact I wanted to buy a Cub cadet to match my mower and I have JD green. In the weeks that I spent looking I dealt with may sales associates at many dealers. I did not want to buy at a bargain store as service is important to me after the purchase.

You are not the closest dealer to my house in Woodsboro and I struggled with the fact that it takes 45 minuets to get to your location. So how did I decide to buy from you?
 The answer was an easy one:

You personally were the only sales person who treated me with the level of respect that I treat others with. You spent a considerable amount of time responding to questions that I am sure you have answered a million times. When I left the first time without making a purchase your response was "hope to see you again and hope you find the unit you want" You presented yourself with professionalism and displayed obvious Honesty, Integrity, Concern for my purchase and Passion about your work.

As I stated to you mine like every other consumers money spends everywhere. The decision on where I spend it is made by people like you. Your Core Value Statement on the back of your business card is a very good one and you display its intent in your actions on behalf of your company.

Personally I work for the 4th largest privately owned engineering and construction company in the world. Our company, Bechtel has built a business where our guiding statement is that "Ethics, Uncompromising integrity, honesty, and fairness are at the heart of our company."

This was the first time I have ever done business with your company and at this point all I know of your company is you. I will be back and will surly encourage others to check you out. The rest is up to you!!

Thanks again for the experience and I would appreciate if you would forward my e-mail to the owner or manager of your business as it is a pleasure to say nice things about businesses like yours and the people who make them.

 Aaron Wells Writes:
There will always be problems when dealing with mechanical equipment, but it's about how things are handled when it happens. You guys are always professional and have the best customer service out of all the dealers we work with. I'm glad we work together with everyone at Finch.

 Maryland SoccerPlex Writes:
Good news for us on receiving the 2011 STMA Schools and Parks Field of the Year Award. It’s a true testament to my crew’s hard work and persistence with Mother Nature never cutting us any slack out here. But it is also a testament to the quality tools and customer service that Finch, Inc and John Deere provide us to do our job when Mother Nature never gives us ideal growing conditions. We absolutely could not do it without your hard work in customer service and product quality. Our stadium field played host to over 200 matches this year… equaling over 750 hours of play…. And most of the time you cannot even tell we have played a single match. One weekend in in October we played 24 matches in 1 weekend and it barely had a scratch on it. Those type of results are not possible without John Deere (and Jim Farley too of course!!! LOL).

So a sincere Thank You from myself, my crew, and from the over 600,000 visitors to this park this year for over 6,000 events on our fields!  Please give a Thank You to every single member of Finch, Inc for me.  It’s a team effort, and you all are the perfect example of team.

 Bob Writes:
Thanks again for "getting me started" with my first experience with the John Deere "Ready To Mow" truck via Finch Inc... Your Service Tech made his appearance yesterday and got me squared away in record time--he really knows his stuff- and what a great guy! I also got some verbal maintenance suggestions, etc., so it was a very pleasant experience. I shall definitely hope to be a "ready-to-mow" customer for quite a while... It was also nice to know that should I "break a belt" or whatever---help is available there too! What a SERVICE!!! Plus-as YOU pointed out-service is also available for other "gas equipment too- like blowers, trimmers, etc." Anywhoo- it all started with you so thanks once again for the find job! Looking forward to our next encounter. Stay sweet and thanks again for making the chore of mowing just a little bit more fun!